Store Department Lead: Elevate Customer Experience & Ops

H&M; Atlanta (GA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Staff discount

Health benefits

401K

Commuter benefits

Paid time off

Job summary

H&M in Atlanta is seeking a proactive Department Supervisor to drive sales, service, and merchandising in the department and throughout the store. You will lead a team to deliver the best customer experience while upholding brand standards and store policies.

You will focus on omni-channel care, product knowledge, and collaborate with the Store Manager and Visual Merchandiser to keep the floor fresh, organized and visually compelling.

Qualifications

• Experience in customer service or retail is preferred.
• Strong communication and numerical skills.
• Customer-centric with leadership potential.

Responsibilities

• Support omni customer experience in-store and promote loyalty programs.
• Maintain visual merchandising and commercial presentation according to guidelines.
• Lead team, provide feedback, and coordinate with Visual Merchandiser and Store Manager.
• Open/close the store and ensure stock areas are organized.
• Ensure procedures, routines and safety compliance are followed.

Skills

Customer service

Communication

Leadership

Numerical skills

Job description

H&M in Atlanta is seeking a proactive Department Supervisor to drive sales, service, and merchandising in the department and throughout the store. You will lead a team to deliver the best customer experience while upholding brand standards and store policies.

You will focus on omni-channel care, product knowledge, and collaborate with the Store Manager and Visual Merchandiser to keep the floor fresh, organized and visually compelling.