Retail Department Lead – Customer Experience & Ops

H&M; Douglasville (GA); On-site; USD 26,174 - 30,307; Full time

Benefits offered by this job

25% Staff Discount

Medical, Pharmacy Vision and Dental

Employee Assistance Program

Vacation, Wellness, Holiday and Paren

401K

Commuter Benefits

Additional Voluntary Benefits

Job summary

H&M in Georgia seeks a Department Supervisor to drive sales and profit by delivering the best customer experience in-store and across the department. You will work within legal and company standards to meet customer and colleague expectations.

As a hands-on leader, you will oversee daily operations, promote omnichannel initiatives, and ensure strong visual and commercial execution while developing the store team. This role emphasizes teamwork, communication, and adherence to policies.

Qualifications

• Emerging leader who enjoys taking responsibility.
• Ambitious, an effective communicator.
• Analytical, able to work with numbers and statistics.

Responsibilities

• Support the omni customer experience with proper visual and commercial presentation according to guidelines.
• Represent the H&M brand positively during customer interactions.
• Identify department strengths and commercial opportunities with the Department Manager.
• Ensure customer service across all store areas and promote products to customers.

Job description

H&M in Georgia seeks a Department Supervisor to drive sales and profit by delivering the best customer experience in-store and across the department. You will work within legal and company standards to meet customer and colleague expectations.

As a hands-on leader, you will oversee daily operations, promote omnichannel initiatives, and ensure strong visual and commercial execution while developing the store team. This role emphasizes teamwork, communication, and adherence to policies.