Store Customer Service Specialist

Sherwin-Williams; Hilton Head Island (SC); On-site; USD 32,000 - 52,000; Full time

Job summary

Sherwin-Williams store in Hilton Head Island is hiring a Customer Service Specialist to help wholesale and retail customers. You will determine needs, answer questions about products, and recommend solutions while ensuring high quality visual standards and meeting sales goals.

Responsibilities include assisting customers, handling payments securely, and staying up-to-date with product features to deliver excellent service.

Qualifications

• Assist wholesale and retail customers to determine their needs.
• Answer questions about Sherwin-Williams products and recommend solutions.
• Resolve customer concerns and ensure maximum client satisfaction.
• Stay up-to-date with product features and maintain high store quality and visuals.
• Strive to meet the store’s sales goals.

Responsibilities

• Interact with customers to determine needs and provide product recommendations.
• Resolve customer concerns and ensure satisfaction.
• Maintain high quality and visual standards in the store.
• Help achieve the store’s sales goals.

Job description

The individual selected for this role will be expected to work at Store #702744, located at: 108 Arrow Rd Hilton Head Island SC 29928.
This is a Full-time position.

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals.

Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s customers, staff, employees, vendors, contractors, and the general public.