Store Customer Experience Team Lead

Bass Pro Shops; Warren (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Warren, OH is seeking a Team Leader to guide department associates in daily tasks such as merchandising, inventory control, pricing, and customer service. You will drive sales and ensure a productive, service‑oriented environment while coordinating staff scheduling and training with management.

The role requires 2–4 years in retail sales; supervisory experience is a plus. Strong product knowledge and Upsell opportunities are encouraged to support store goals.

Qualifications

• 2–4 years of retail sales experience.
• Supervisory experience is a plus.
• High school diploma or equivalent required.

Responsibilities

• Directs department associates to meet sales and service goals.
• Maintains merchandising directives and pricing as set by corporate.
• Staff scheduling and training coordination with GSM/DM/HR.
• Ensure excellent customer service and product knowledge.
• Coordinate events and promotions to boost sales.
• Resolve customer and associate issues with management.

Skills

Leadership

Customer service

Sales

Merchandising

Inventory control

Staff coaching

Communication

Education

High School Diploma or equivalent

Tools

POS systems

Microsoft Excel

Job description

Bass Pro Shops in Warren, OH is seeking a Team Leader to guide department associates in daily tasks such as merchandising, inventory control, pricing, and customer service. You will drive sales and ensure a productive, service‑oriented environment while coordinating staff scheduling and training with management.

The role requires 2–4 years in retail sales; supervisory experience is a plus. Strong product knowledge and Upsell opportunities are encouraged to support store goals.