Store Leadership Coach

Rally House; Oak Park (IL); On-site; USD 48,712,000 - 70,632,000; Full time

Job summary

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and team development. You will help drive guest-focused experiences, training, and coaching while adapting to changing priorities and supporting the Head Coach in achieving store results.

Responsibilities span people, operations, merchandising, and service, including talent onboarding, training, standards enforcement, and event execution.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and local events.
• Associates or Bachelor's degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Leadership

Coaching

Communication

Problem solving

Retail operations

Education

Associate degree

Bachelor's degree

Job description

Rally House is seeking an Assistant Coach to act as the Assistant Store Manager, supporting store performance and team development. You will help drive guest-focused experiences, training, and coaching while adapting to changing priorities and supporting the Head Coach in achieving store results.

Responsibilities span people, operations, merchandising, and service, including talent onboarding, training, standards enforcement, and event execution.