Store Coach & Team Leader: Elevate Customer Experience

Rally House; Southlake (TX); On-site; USD 23,000 - 33,000; Full time

Job summary

Rally House in Southlake, TX is seeking an Assistant Coach to support the Head Coach in managing daily store performance and developing the team. You will lead training, coach performance, and ensure operational standards are consistently executed to deliver an exceptional guest experience.

This role requires a retail background with supervisory experience, a willingness to work 40 hours weekly, and a passion for sports and community.

Qualifications

• Ability to adapt quickly, problem-solve, and lead through change.
• Effective communication, prioritization, and delegation skills.
• Enthusiastic attitude with a passion for sports and retail.
• Leadership and coaching skills with the ability to develop and motivate teams.
• Strong understanding of store operations and business execution.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Support payroll planning and labor optimization.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Adaptability

Communication

Leadership

Coaching

Store operations

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Southlake, TX is seeking an Assistant Coach to support the Head Coach in managing daily store performance and developing the team. You will lead training, coach performance, and ensure operational standards are consistently executed to deliver an exceptional guest experience.

This role requires a retail background with supervisory experience, a willingness to work 40 hours weekly, and a passion for sports and community.