Store Team Coach - Elevate Service & Sales

Rally House; Jackson Township (NJ); On-site; USD 28,929 - 39,950; Full time

Job summary

Rally House is seeking an Assistant Coach to join our team in a role that mirrors an Assistant Store Manager, helping drive store performance and guest experiences in a fast‑paced retail environment. You will support training, coaching, and day‑to‑day operations while maintaining a guest‑focused, organized store climate.

The ideal candidate brings 3+ years in retail with at least 1 year in a supervisory role, and is available to work 40 hours per week including peaks around local sports events.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week including daytime, nights, weekends, holidays.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow‑up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader‑on‑duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales and ease of shopping.
• Maintain store organization and back‑of‑house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow‑up.
• Reinforce consistency of service behaviors across all shifts.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Retail leadership

Team supervision

Customer service

Communication

Problem solving

Education

Associates or Bachelor's degree preferred

Job description

Rally House is seeking an Assistant Coach to join our team in a role that mirrors an Assistant Store Manager, helping drive store performance and guest experiences in a fast‑paced retail environment. You will support training, coaching, and day‑to‑day operations while maintaining a guest‑focused, organized store climate.

The ideal candidate brings 3+ years in retail with at least 1 year in a supervisory role, and is available to work 40 hours per week including peaks around local sports events.