Assistant Store Coach & Team Leader

Rally House; Dallas (TX); On-site; USD 25,000 - 34,000; Full time

Job summary

Rally House in Dallas, TX is seeking an Assistant Coach to partner with the Head Coach to drive store performance, train the team, and ensure guest-focused service. This role takes ownership of day-to-day outcomes and helps maintain a steady, organized environment that supports sales goals.

You will lead onboarding, coach and schedule, maintain merchandising standards, and oversee daily operations in the Head Coach's absence. A strong communicator and team builder will excel here.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.

Skills

Retail experience

Leadership potential

Customer service

Communication

Problem-solving

Education

Associates or Bachelor’s degree preferred

Job description

Rally House in Dallas, TX is seeking an Assistant Coach to partner with the Head Coach to drive store performance, train the team, and ensure guest-focused service. This role takes ownership of day-to-day outcomes and helps maintain a steady, organized environment that supports sales goals.

You will lead onboarding, coach and schedule, maintain merchandising standards, and oversee daily operations in the Head Coach's absence. A strong communicator and team builder will excel here.