Store Coach & Team Lead - Elevate Guest Experience

Rally House; Derry Township (Dauphin County); On-site; USD 23,000 - 33,000; Full time

Job summary

Rally House seeks an Assistant Coach (Assistant Store Manager) to support store performance by ensuring standards are executed and by helping develop the team. This role owns day-to-day outcomes, supports training, coaching, and maintains a guest-focused environment, adapting quickly to priorities and assisting the Head Coach in driving store results.

The ideal candidate has 3+ years in retail with supervisory experience, strong communication, a passion for sports retail, and the ability to lead

Qualifications

• Experience leading teams in a retail environment.
• Strong customer service focus with ability to handle complex issues.
• Excellent communication and coaching skills.
• Ability to train, coach, and develop team members.
• Availability to work a 40-hour schedule including peak times.

Responsibilities

• Partner with Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observations and walkthroughs.
• Ensure safety, cash handling, and policy compliance.

Skills

Drives for Results

Customer Centric

Action Oriented

Develops Teams

Communicates Effectively

Resilience

Education

Associates or Bachelor's degree preferred

Job description

Rally House seeks an Assistant Coach (Assistant Store Manager) to support store performance by ensuring standards are executed and by helping develop the team. This role owns day-to-day outcomes, supports training, coaching, and maintains a guest-focused environment, adapting quickly to priorities and assisting the Head Coach in driving store results.

The ideal candidate has 3+ years in retail with supervisory experience, strong communication, a passion for sports retail, and the ability to lead