Store Coach & Ops Lead: Elevate Fan Experience

Rally House; Oklahoma City (OK); On-site; USD 22,000 - 33,000; Full time

Job summary

Rally House in Oklahoma City is seeking an Assistant Coach to support the Head Coach and oversee daily store operations. You will help hire, train, and coach team members, ensuring standards are met and customers receive outstanding service.

This role emphasizes merchandising, guest experience, and labor optimization, with responsibilities spanning safety compliance, playbook adherence, and event support for local sports coverage.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Availability to work 40 hours per week, including evenings, weekends, and holidays.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Attract, hire, and onboard talent with Head Coach guidance.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Own execution of operational standards and routines.
• Lead execution of visual directives and seasonal transitions.
• Own service execution and customer experience standards.
• Analyze store performance and drive action to improve results.

Skills

Retail leadership

Team development

Customer service

Communication

Problem solving

Education

Associates or Bachelor's degree preferred

Job description

Rally House in Oklahoma City is seeking an Assistant Coach to support the Head Coach and oversee daily store operations. You will help hire, train, and coach team members, ensuring standards are met and customers receive outstanding service.

This role emphasizes merchandising, guest experience, and labor optimization, with responsibilities spanning safety compliance, playbook adherence, and event support for local sports coverage.