Retail Coach & Store Operations Lead

Rally House; Columbus (OH); On-site; USD 23,000 - 34,000; Full time

Job summary

Rally House in Columbus, OH is seeking an Assistant Coach (Assistant Store Manager) to help drive store performance, coach team members, and ensure guest-focused service. You will support talent recruitment, training, and supervision while maintaining visual standards and operational routines.

The role emphasizes coaching capabilities, effective communication, and the ability to adapt to changing priorities during busy events and game days at a dynamic sports retail store.

Qualifications

• 3+ years of experience in retail.
• 1+ year in a supervisory or team lead role.
• Associates or Bachelor’s degree preferred.

Responsibilities

• Partner with the Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in the Head Coach’s absence.
• Lead execution of special events and hot markets.
• Drive daily, weekly, and monthly performance goals.

Skills

Leadership

Coaching

Communication

Store operations

Problem solving

Time management

Education

Associate's or Bachelor's degree preferred

Job description

Rally House in Columbus, OH is seeking an Assistant Coach (Assistant Store Manager) to help drive store performance, coach team members, and ensure guest-focused service. You will support talent recruitment, training, and supervision while maintaining visual standards and operational routines.

The role emphasizes coaching capabilities, effective communication, and the ability to adapt to changing priorities during busy events and game days at a dynamic sports retail store.