Fan Experience Retail Associate

Rally House; Oklahoma City (OK); On-site; USD 18,000 - 19,000; Full time

Job summary

Rally House in Oklahoma City seeks a Teammate to deliver a welcoming, energetic customer experience while assisting guests with merchandise and completing daily tasks. You will contribute to sales, merchandising, and operations through teamwork and initiative.

The role emphasizes service, playbook adherence, and a positive store atmosphere. Must be at least 16; prior customer-facing experience is a plus. Join our sports-loving team.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Merchandising: folding, hanging, replenishment, recovery.
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.
• Represent Rally House with enthusiasm and professionalism.

Skills

Customer service

Teamwork

Communication

Time management

Job description

Rally House in Oklahoma City seeks a Teammate to deliver a welcoming, energetic customer experience while assisting guests with merchandise and completing daily tasks. You will contribute to sales, merchandising, and operations through teamwork and initiative.

The role emphasizes service, playbook adherence, and a positive store atmosphere. Must be at least 16; prior customer-facing experience is a plus. Join our sports-loving team.