Store Coach: Lead Shifts, Elevate Guest Experience

Mod-Pizza; Charlotte (NC); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick time

401(k) retirement

Free pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD Pizza is hiring a Store Coach in Charlotte, NC. You will lead, coach and develop Shift Supervisors and Crew while partnering with the General Manager to run daily restaurant operations.

Compensation starts at $17.70/hour with base pay and tips. Benefits include health insurance, vacation, sick time, 401(k), free pizza and beverages, gym discount, and counseling services. This role emphasizes training, coaching, and delivering a welcoming guest experience.

Qualifications

• Minimum of 1 year of customer service or restaurant experience
• Must be at least 18 years old
• Previous experience coaching, teaching and inspiring others
• Proven success in following and enforcing processes and standards; correcting and coaching in a compassionate manner
• Customer service skills and a proven ability to remain calm and focused

Responsibilities

• Set and sustain the tone of the shift, keeping the energy high
• Create positive vibes and a welcoming atmosphere for both Squad Crew and customers
• Listen, acknowledge and resolve any Squad crew and/or customer concerns. Escalate issues that require resolution restaurant general manager as appropriate
• Manage shift duties checklists and address/escalate any equipment malfunctions
• Focus on the growth and well-being of the Squad and celebrate wins

Skills

Coaching

Customer service

Team leadership

Job description

MOD Pizza is hiring a Store Coach in Charlotte, NC. You will lead, coach and develop Shift Supervisors and Crew while partnering with the General Manager to run daily restaurant operations.

Compensation starts at $17.70/hour with base pay and tips. Benefits include health insurance, vacation, sick time, 401(k), free pizza and beverages, gym discount, and counseling services. This role emphasizes training, coaching, and delivering a welcoming guest experience.