Store Coach: Lead, Coach & Elevate Guest Experience

Mod-Pizza; Prosper (TX); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Week of paid vacation

Paid Sick Time

401(k) retirement

FREE pizza, salad, and beverages

Discounted gym membership

Free counseling sessions

Job summary

MOD Pizza in Prosper, TX is seeking a Store Coach to lead and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You will set the tone for the team, embrace our diverse guests, and model an inclusive environment where everyone belongs and can grow within MOD. This role offers a pathway to long-term career development in Field Operations.

Qualifications

• Minimum of 1 year of customer service or restaurant experience.
• Must be at least 18 years old.
• Previous experience coaching, teaching and inspiring others.
• Proven ability to follow and enforce processes with compassionate coaching.
• Customer service skills with ability to stay calm and focused.

Responsibilities

• Set and sustain the tone of the shift, keeping energy high.
• Create positive vibes and a welcoming atmosphere for Squad Crew and customers.
• Listen, acknowledge and resolve concerns; escalate to GM as appropriate.
• Manage shift duties checklists and address/escalate equipment issues.
• Focus on growth and well-being of the Squad and celebrate wins.

Skills

Customer service

Coaching

Leadership

Communication

Job description

MOD Pizza in Prosper, TX is seeking a Store Coach to lead and develop Shift Supervisors and Squad Crew while learning restaurant operations alongside the General Manager.

You will set the tone for the team, embrace our diverse guests, and model an inclusive environment where everyone belongs and can grow within MOD. This role offers a pathway to long-term career development in Field Operations.