Store Client Advisor

Kinn Studio; Culver City (CA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Sales commission

Medical, dental, and vision insurance

401(k) plan with a 4% company match

Holiday, Sick, Vacation days

Employee discount on Kinn jewelry

Job summary

Kinn is seeking a full-time Keyholder & Client Advisor for our flagship store in Culver City, CA. You will guide guests through product knowledge, support retail sales, and ensure a memorable shopping experience.

As a fashion luxury brand, you’ll build client books, engage with clients, and help maintain store standards while collaborating with management on sales goals and visual merchandising.

Qualifications

• Previous retail experience, preferably in luxury fashion.
• Strong sales, customer service, and communication abilities.
• Comfort with basic computer tasks and POS systems.

Responsibilities

• Provide excellent service to customers and build lasting relationships.
• Share product knowledge to communicate vision and quality.
• Maintain store presentation and assist with floor sets and replenishment.
• Navigate client book building and proactive outreach to generate appointments.
• Support management on sales strategies and daily operations.

Skills

Retail experience

Sales

Customer service

Communication skills

Tools

POS systems

Excel

Word

Job description

Kinn is a fine jewelry brand that specializes in designing modern heirlooms. Every piece of jewelry is hand crafted from solid 14k gold, ensuring long lasting quality. Kinn’s signature pieces are designed to stand the test of time and be passed on as cherished heirlooms.

We’re looking for a full time Keyholder & Client Advisor at our Flagship Store in Culver City, California. The advisor will be responsible for various day to day tasks, including product knowledge, communication, retail sales, customer service, and ensuring a positive customer experience.

Clienteling

• Strive to exceed customer expectations by providing outstanding service experiences
• Assist customers by selecting appropriate styles based on their needs and preferences
• Use product knowledge to speak to the collection’s vision and quality
• Build & maintain an organized client book to generate appointments and drive sales through consistent outreach and follow-up
• Proactively reach out to clients based on their preferences and past purchases

Sales

• Achieve and exceed sales and metric goals
• Utilize product knowledge and trends to provide relevant styling suggestions
• Actively engage with customers, building relationships to drive repeat business
• Maintain knowledge of store key performance metrics and work towards targets
• Collaborate with management to develop action plans and sales strategies

Sales Floor / Operations

• Maintain the visual presentation of the store, ensuring VM standards are met
• Assist in floor sets and replenishment of merchandise as needed
• Complete opening and closing duties
• Collaborate with management on operational tasks
• Other duties as assigned

Client Advisors work closely with guests to understand their preferences, comfort zones, and long term image goals. They act as fashion consultants, confidants, and creative partners, helping build and evolve their personal connections through clothing and style choices.

Requirements

• Previous retail experience, preferably with a fashion luxury/contemporary brand
• Strong sales, customer service, and communication skills
• Basic computer skills (POS, Excel, Word)
• Organizational skills and an eye for detail
• Positive, high-energy, entrepreneurial spirit
• Team player who is inspired by others’ successes as well as your own
• Able to work retail hours, including weekends and holidays

Benefits

• Sales commission
• Medical, dental, and vision insurance
• Company paid life insurance
• 401(k) plan with a 4% company match
• Holiday, Sick, Vacation days
• Employee discount on Kinn jewelry
• Invitations to pop ups and other company events