Client Advisor/ Keyholder, South Coast Plaza

Marni; Costa Mesa (CA); On-site; USD 24,796 - 26,174; Part time

Job summary

Marni is seeking a Client Advisor in Costa Mesa, California. This role involves providing exceptional service, driving sales, and fostering client loyalty. The ideal candidate will possess retail experience, strong communication skills, and a passion for delivering personalized service.

The Client Advisor will assist clients with a professional approach, maintain high client satisfaction, and keep up-to-date with brand collections. Flexible availability, including weekends and holidays, is required.

Qualifications

• Previous experience in fashion, jewelry, or lifestyle brands is required.
• Strong interpersonal and storytelling skills are necessary.
• Ability to meet and exceed sales targets is essential.

Responsibilities

• Greet and assist clients with warm, personalized approach.
• Provide expert product knowledge and styling advice.
• Drive sales through exceptional service and upselling.

Skills

Retail Experience

Exceptional Communication

Sales-Driven Mindset

Customer-Centric Approach

Cultural Awareness

Team Player

Multilingual (Preferred)

Job description

Overview

The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence.

Key Responsibilities

• Greet and assist clients with a warm, professional, and personalized approach.
• Provide expert product knowledge and styling advice tailored to client needs.
• Drive sales through exceptional service, upselling, and cross‑selling strategies.
• Maintain a high level of client satisfaction to encourage repeat business.
• Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
• Develop a client book and engage through follow‑ups, invitations to events, and personal styling sessions.
• Anticipate client needs and proactively offer recommendations.
• Uphold the brand’s values, image, and standards at all times.
• Stay updated on brand history, new collections, and industry trends.
• Ensure store presentation and merchandising align with brand guidelines.
• Process transactions efficiently and handle POS system operations.
• Manage inventory, stock replenishment, and product care.
• Support back‑office functions and participate in visual merchandising activities.

Work Schedule

• Flexible availability, including weekends, holidays, and early/late shifts as needed.

Key Qualifications & Skills

• Retail Experience – Previous experience in fashion, jewelry, or lifestyle brands.
• Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
• Sales‑Driven Mindset – Ability to meet and exceed sales targets.
• Customer‑Centric Approach – Passion for delivering a personalized shopping experience.
• Cultural Awareness – Ability to interact with an international clientele.
• Team Player – Collaborative spirit to work within a dynamic team environment.
• Multilingual (Preferred) – Fluency in additional languages is a plus.

Salary Range: $18-$19 per hour

Applicants must be legally authorized to work in the United States at the time of application and be able to provide proof of employment eligibility upon request. Employment is contingent upon the successful verification of this authorization in compliance with federal immigration laws.

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