Sales Associate

Spinelli Kilcollin; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) matching

Employee discount

Summer Fridays

Job summary

Spinelli Kilcollin in New York City seeks a Full-Time Retail Sales Associate to deliver an elevated luxury client experience, build lasting relationships, and drive store sales goals. The ideal candidate brings experience in luxury retail, a passion for fine jewelry, and a confident, client-focused approach.

You will guide clients from discovery through styling, purchase and post-sale follow-up, working evenings, weekends, and peak periods on the shop floor.

Qualifications

• Minimum 2 years of retail experience, ideally in fine jewelry.
• Polished, approachable, and genuinely passionate about client service with a proactive mindset.
• Knowledgeable about fine jewelry (metals, diamonds, gemstones, care) and skilled with POS/CRM systems.

Responsibilities

• Deliver an elevated, personalized client experience and build long-term relationships through outreach and follow-up.
• Meet or exceed sales goals by generating new business and re-engaging existing clients.
• Provide expert product guidance, styling recommendations, and deep knowledge of SK collections, materials, craftsmanship, and customization.
• Partner with Design and internal teams on custom orders, repairs, and client needs; accurately process transactions and maintain records.
• Support omnichannel service and uphold visual merchandising and store presentation standards.
• Assist with inventory operations and store events/launches to drive client engagement.
• Contribute to a positive, high-performing team culture and take on additional responsibilities as needed.

Skills

Retail experience

Fine jewelry knowledge

CRM/POS proficiency

Tools

POS/CRM systems

Job description

About Spinelli Kilcollin

Spinelli Kilcollin is a Los Angeles–based luxury jewelry brand known for its iconic linked rings, clean architectural designs, and commitment to responsible craftsmanship. Founded in 2010, our collections are handcrafted in downtown Los Angeles, with a focus on creating a positive, long-term impact on our industry, our community, and our customers.

Role Overview

Spinelli Kilcollin is seeking a dynamic, client-focused Full-Time Retail Sales Associate to join our growing Retail team in NYC. As a key ambassador of the brand, this individual will deliver an exceptional luxury experience, develop meaningful client relationships, and contribute to the achievement of individual and store sales goals.

The ideal candidate brings experience in luxury retail, a strong appreciation for fine jewelry and design, and a natural ability to connect with clients. This individual is confident working in a goal-oriented environment and understands how thoughtful clienteling, product expertise, and personalized service contribute to long-term business growth.

This in-person role requires an engaging and proactive presence on the sales floor, with the ability to anticipate client needs and deliver exemplary service throughout the entire sales journey—from initial discovery and styling through purchase and post-sale follow-up.

The Retail Sales Associate reports directly to the Store Manager and works closely with fellow Retail team members, as well as the Operations, Design, and Client Care teams. This position requires flexibility to work evenings, weekends, holidays, retail events, and other peak business periods based on store needs.

Key Responsibilities

• Deliver an elevated, personalized client experience and build long-term relationships through consistent outreach, appointments, and CRM-driven follow-up.
• Meet or exceed sales goals by proactively generating new business (referrals, events, outreach) and re-engaging existing clients.
• Provide expert product guidance, styling recommendations, and deep knowledge of SK collections, materials, craftsmanship, and customization.
• Partner with Design and internal teams on custom orders, repairs, and client needs; accurately process transactions and maintain sales/client records.
• Support omnichannel service (in-store, virtual, phone, digital) and uphold visual merchandising and store presentation standards.
• Assist with inventory operations (counts, transfers, shipping/receiving) and store events/launches that drive client engagement.
• Contribute to a positive, high-performing team culture and take on additional responsibilities as business needs evolve.

Who You Are

• Minimum 2 years of retail experience, ideally in fine jewelry, luxury fashion, hospitality, or another high-touch client setting.
• Polished, approachable, and genuinely passionate about client service, with a proactive, ownership-driven mindset.
• Organized and detail-oriented, able to juggle multiple client relationships in a performance-driven environment.
• A trustworthy communicator, discreet with high-value merchandise and confidential information.
• Knowledgeable about fine jewelry (metals, diamonds, gemstones, care) and skilled with POS/CRM systems.
• Adaptable, physically able to perform retail duties, and available for a flexible schedule including evenings, weekends, peak retail season hours and events.

Compensation

The salary range for this position is: : $65,000 base salary + commission on personal sales

The range noted represents the company’s good faith estimate of the salary range for this role at the time of posting. Actual compensation will be determined based on factors including skills, experience, education, and location. Please note that the salary details listed in role postings reflect base salary only and do not include bonus, commission, or other forms of compensation.

Benefits

• We believe that taking care of our team is just as important as the work we create together. Full-time employees receive fully company-covered medical insurance through Blue Shield of California, along with dental and vision coverage, access to FSA and Dependent FSA accounts, and a $500 annual health reimbursement for any out-of-pocket medical, dental, vision, or mental health expenses.
• We offer 15 days of PTO, 6 days of paid sick leave, Summer Fridays, and a generous holiday calendar. Employees are eligible for a 401(k) retirement savings plan with a 3% company match regardless of contribution, plus profit sharing because when the company wins, so does the team. As a member of our team, you'll receive a generous employee discount on our jewelry because we want you to wear and love what we make , along with a friends and family discount and the opportunity for team members to earn additional SK credits when company goals are met. We're a small, passionate team and we're proud to offer benefits that reflect how much we value the people who show up for us every day.

At Spinelli Kilcollin, our team is strengthened by different backgrounds, perspectives, and ways of thinking. Our work is rooted in craft, collaboration, and thoughtful connection, and we are committed to building a workplace where people feel respected, valued, and able to contribute fully. Spinelli Kilcollin is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, or any other status protected by applicable federal, state, or local law. We provide reasonable accommodations for applicants and employees with disabilities or religious needs upon request, in accordance with applicable law.

We welcome candidates from all backgrounds.

We look forward to learning more about you.