Client Experience Host & After-Sales Service Advisor

W. Kodak Jewelers; Hoboken (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Profit sharing

401K

Benefits

Bonus

Job summary

A luxury jewelry brand is seeking a Client Experience Host in Hoboken. This role involves providing an exceptional client journey from the initial welcome to after-sales service. Responsibilities include curating refreshments, assisting with client communications, and maintaining the hospitality station. Ideal candidates will have 2-3 years in luxury retail and excellent interpersonal skills. Compensation includes a competitive salary, benefits, and bonus opportunities, with a full-time commitment expected.

Qualifications

• 2-3 years luxury retail sales experience.
• High School Diploma required.
• Local to Hoboken or surrounding area.

Responsibilities

• Maintain a professional attitude and conduct business with integrity.
• Extend a genuine, polished welcome to every client.
• Curate and serve refreshments during events.
• Prepare and oversee the hospitality station.
• Assist with client communications and service follow-up.
• Build and maintain clientele using the company's CRM platform.
• Respond to client inquiries professionally and promptly.
• Coordinate with internal teams to address customer inquiries.

Skills

Excellent storytelling ability

Excellent client service

Interpersonal and communication skills

Organizational skills

Ability to build relationships

Time management

Multitasking

Teamwork

Time management

Education

High School Diploma

Job description

At W. Kodak Jewelers, every detail of the client journey matters. From the first welcome to the final toast, we take pride in offering a luxury experience that feels both warm and unforgettable. We are seeking a poised and personable Client Experience Host who will support our After-Sales Service Team in this dual role.

Responsibilities

• Always maintain a professional attitude and conduct business with integrity.
• Extend a genuine, polished welcome to every client who visits our showroom.
• Curate and serve refreshments, including mimosas and crafted cocktails during weekends and special events.
• Prepare and oversee the hospitality station to ensure a seamless guest experience.
• Assist the After‑Sales Service department with client communications and service follow‑up.
• Build, maintain and develop clientele through use of company CRM platform focusing on relationship building.
• Turn clients over to another member of the team as required to best serve the client’s needs.
• Supports the client experience within showroom hospitality guidelines.
• Take in and deliver client repairs when required.
• Respond to client inquiries in a timely and professional manner.
• Coordinate with internal teams to address and follow up on customer inquiries.
• Manage incoming calls and direct calls to the appropriate individual while providing exceptional hospitality.
• Contribute to the development and implementation of after‑sales service strategies.
• Performs all the duties and responsibilities as assigned.
• Comply with all Company guidelines, policies and procedures as outlined in all company communications.
• Participate in team meetings and training sessions.
• Process payment and complete sales transactions.

Physical Requirements & Working Conditions

• Required to stand up for long periods of time.
• May be required to lift packages/boxes.
• Work in the store 42‑45 hours per week.
• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends.

Knowledge and Skills Required

• High School Diploma

Experience

• 2‑3 years luxury retail sales experience

Skills and Knowledge

• Excellent storytelling ability
• Local to Hoboken or surrounding area
• Warm, gracious, and highly attentive to detail
• Ability to build client & personal relationships
• Excellent client service and multitasking skills
• Excellent interpersonal and communication skills (verbal & written)
• Strong organizational skills
• Ability to work in a team and leverage talents
• Time management while multitasking in a fast‑paced environment

Compensation: Competitive Salary along with profit sharing, 401K, benefits & bonus.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Other

Industries

• Luxury Goods & Jewelry

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