Store Captain: Lead with Energy, Elevate Guest Experience

Rally House; Orland Park (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

Rally House is seeking a Team Captain to guide the store team, energize shifts, and ensure exceptional guest experiences. The role emphasizes leadership by example, clear communication, and a strong sense of urgency to keep the team focused and high-performing.

Responsibilities include onboarding new team members, coaching in the moment, maintaining merchandising standards, and driving sales during assigned shifts. Availability includes day, evening, weekends, and local sports events.

Qualifications

• Must be at least 18 years old.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week, including daytime, nights, weekends, holidays, and local events.

Responsibilities

• Lead the floor to ensure service coverage and guest focus.
• Provide in-the-moment coaching and feedback to team members.
• Manage merchandising, fixture resets, and visual standards.
• Drive sales during shifts through urgency and guest-centric service.
• Handle escalated customer concerns professionally.

Skills

Prioritization

Delegation

Communication

Coaching

Retail passion

Visual merchandising

Job description

Rally House is seeking a Team Captain to guide the store team, energize shifts, and ensure exceptional guest experiences. The role emphasizes leadership by example, clear communication, and a strong sense of urgency to keep the team focused and high-performing.

Responsibilities include onboarding new team members, coaching in the moment, maintaining merchandising standards, and driving sales during assigned shifts. Availability includes day, evening, weekends, and local sports events.