Store Captain: Lead Dynamic Sports Retail Team

Rally House; Fairview Heights (IL); Sur place; USD 23 000 - 27 000; Temps partiel

Résumé du poste

Rally House is seeking a Team Captain to guide the store team, set the pace on the floor, and energize shifts. This role provides direction, ensures consistent execution, and creates an engaging guest experience with clear communication and urgency.

The Team Captain will lead onboarding, coach teammates in service standards, and drive sales while maintaining a high-energy store culture. Weekend and holiday availability is required.

Qualifications

• Must be at least 18 years of age.
• 1-2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsabilités

• Support onboarding and training of new team members
• Help maintain a high-energy, high-commitment store culture
• Model service behaviors and standards consistently
• Provide in-the-moment coaching and feedback to team members
• Prioritize and delegate tasks during shifts to ensure execution
• Serve as a go-to resource for basic operational questions
• Validate completion of daily operational routines
• Escalate operational risks and gaps to leadership quickly
• Lead recovery, replenishment, and fixture resets during shifts
• Ensure merchandising standards are maintained throughout the day
• Guide Teammates on visual standards and product placement
• Support visual transitions and floor sets
• Lead the floor to ensure service coverage and prioritize guests
• Reinforce the Party service model and behaviors
• Handle escalated customer concerns with confidence and professionalism
• Monitor service execution and adjust staffing or focus as needed
• Drive sales during assigned shifts through guest focus and urgency
• Coach team members to maximize guest opportunities
• Support execution of promotions, hot markets, and events
• Ability to prioritize, delegate, and execute in a fast-paced environment
• Clear and confident communication skills, including coaching and feedback
• Enthusiastic attitude with a passion for sports and retail
• Understanding of retail operations, service standards, and visual merchandising

Connaissances

Coaching and feedback

Retail operations

Clear communication

Description du poste

Rally House is seeking a Team Captain to guide the store team, set the pace on the floor, and energize shifts. This role provides direction, ensures consistent execution, and creates an engaging guest experience with clear communication and urgency.

The Team Captain will lead onboarding, coach teammates in service standards, and drive sales while maintaining a high-energy store culture. Weekend and holiday availability is required.