Team Captain: Energetic Floor Leader in Sports Retail

Rally House; Tennessee; On-site; USD 21,000 - 25,000; Part time

Job summary

Rally House in the United States is seeking a Team Captain to guide the store floor, set the pace, and energize the team. This role provides direction during shifts, supports consistent execution, and helps create an engaging guest and teammate experience.

The Team Captain influences others through clear communication and a strong sense of urgency, coaching teammates, prioritizing tasks, and upholding merchandising and service standards during peak times and local sports events.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of retail experience.
• Availability to work 10 to 20 hours per week including daytime, nights, weekends, holidays, and featured local sports events.

Responsibilities

• Support onboarding and training of new team members.
• Help maintain a high-energy, high-commitment store culture.
• Model service behaviors and standards consistently.
• Provide in-the-moment coaching and feedback to team members.
• Prioritize and delegate tasks during shifts to ensure execution.
• Serve as a go-to resource for basic operational questions.
• Validate completion of daily operational routines.
• Escalate operational risks and gaps to leadership quickly.
• Lead recovery, replenishment, and fixture resets during shifts.
• Guide Teammates on visual standards and product placement.
• Lead the floor to ensure service coverage and prioritize guests.
• Handle escalated customer concerns with confidence and professionalism.
• Drive sales during assigned shifts through guest focus and urgency.

Skills

Social energy

Customer focus

Action oriented

Directs work

Job description

Rally House in the United States is seeking a Team Captain to guide the store floor, set the pace, and energize the team. This role provides direction during shifts, supports consistent execution, and helps create an engaging guest and teammate experience.

The Team Captain influences others through clear communication and a strong sense of urgency, coaching teammates, prioritizing tasks, and upholding merchandising and service standards during peak times and local sports events.