Store Captain: Customer-Obsessed Leader

Alliance Consumer Growth, LLC; New York (NY); On-site; USD 34,000 - 49,000; Full time

Benefits offered by this job

Competitive pay with bonus

401(k) plan

Generous employee discount

Paid Time Off

Health, Dental, Vision, Life Insurance

Mental Health benefits

Paid Parental Leave

Employee Referral Bonus Program

Job summary

SKIMS in-store leadership role seeking a Supervisor to drive daily results, coach Team Members, and uphold brand standards. You’ll model customer-obsessed service, lead floor operations, and foster an inclusive, high-performing team culture.

Key responsibilities include coaching on selling skills, managing shifts, meeting KPIs, and ensuring inventory accuracy while delivering exceptional guest experiences.

Qualifications

• Previous supervisory or management experience in retail (fashion preferred).
• Passion for SKIMS brand and inclusive culture.
• Ability to lead by example in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong focus on team collaboration and customer connection.
• Ability to use sales data and feedback to improve performance.
• Attention to detail and upkeep of visual/operational standards.
• Comfortable standing/walking 100% of shifts and lifting up to 40 pounds.
• Open availability to evenings, weekends, holidays, and overtime.
• Not seeking an influencer role.

Responsibilities

• Lead with a customer-obsessed mindset and model warm, personalized service.
• As Sales Floor Captain, drive performance through coaching and zone management.
• Execute daily tasks with operational excellence, including opening/closing and cleanliness.
• Coach team on selling behaviors, product knowledge, and styling connections.
• Provide feedback and support growth moments to team members.
• Assist onboarding and reinforce standards, brand values, and store policies.
• Maintain product knowledge and support launches, restocks, and floor updates.
• Support leadership in achieving store KPIs and driving results.
• Collaborate with leaders on inventory, visuals, and product availability.
• Communicate openly to build a positive, inclusive culture and handle issues with empathy.

Skills

People leadership

Customer service

Communication

Retail operations

Team coaching

Problem solving

Job description

SKIMS in-store leadership role seeking a Supervisor to drive daily results, coach Team Members, and uphold brand standards. You’ll model customer-obsessed service, lead floor operations, and foster an inclusive, high-performing team culture.

Key responsibilities include coaching on selling skills, managing shifts, meeting KPIs, and ensuring inventory accuracy while delivering exceptional guest experiences.