Store Assistant Manager - Lead Team & Elevate Customer Experience

Steve Madden Ltd.; Miami Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Flexible Spending Accounts

401K Eligibility

Paid time off

Employee discount

Tuition Reimbursement

Career Growth

Employee Referral Program

Job summary

Steve Madden Ltd. in Florida is seeking a Store Assistant Manager (full-time) to work with the Store Manager on all store operations and develop a team of brand advocates to deliver an exceptional customer experience aligned with the brand.

You will partner with the Store Manager to drive sales, train staff, manage visual merchandising, inventories, and loss prevention, while ensuring compliance and delivering memorable customer service. Flexibility for retail hours is required.

Qualifications

• Minimum 3–5 years of retail experience.
• High school diploma or equivalent.
• Excellent organizational skills and the ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to process information or merchandise through the computer system and POS register system.

Responsibilities

• Partner with the Store Manager to maximize profitability by ensuring that customer engagement, merchandising, operations, and community connection are all consistent and compliant with company standards.
• Create amazing customer experiences through strong client focus and collaboration, ensuring the team is motivated to deliver memorable experiences.
• Partner with the Store Manager to implement visual merchandising directives to maintain the company's brand strategies.
• Ensure appropriate replenishment of merchandise on the selling floor.
• Partner with the Store Manager to ensure compliance and adherence to loss prevention and safety policies and procedures, standards and practices, and company directive.
• Assist in various store operations, including training, operations, sales, visual merchandising, inventory management, store administration, cleaning duties when necessary, and customer service.
• Foster an environment of development and accountability.
• Process information or merchandise through the computer system and POS register system.
• Assist Store Manager in the selection and hiring of qualified candidates.
• Be flexible and occasionally perform work outside your specific role.

Skills

Customer service

Leadership

Staff training

Hiring

POS system

Education

High school diploma or equivalent

Tools

POS register system

Job description

Steve Madden Ltd. in Florida is seeking a Store Assistant Manager (full-time) to work with the Store Manager on all store operations and develop a team of brand advocates to deliver an exceptional customer experience aligned with the brand.

You will partner with the Store Manager to drive sales, train staff, manage visual merchandising, inventories, and loss prevention, while ensuring compliance and delivering memorable customer service. Flexibility for retail hours is required.