Store Area Supervisor: Lead Merch & Customer Experience

Ocean State Job Lot; Willow Street (PA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

30% Associate Discount

Wellbeing Time & Care.com Access

Generous Paid Time Off

Comprehensive Health & Wellness

Flexible Spending Account (FSA)

Short-Term Disability

Accolade Care

Job summary

Ocean State Job Lot is hiring a Store Area Supervisor in Willow Street, Pennsylvania. You will oversee daily operations and merchandising for assigned areas, ensuring smooth freight flow while delivering exceptional customer service under a Team Leader.

This role is a development path toward future OSJL leadership positions. You will help bridge customer service with headquarters, create schedules, train staff, manage pricing and signage, and uphold safety standards.

Qualifications

• 1+ years professional experience in other retail environments required.
• Availability to work nights and weekends.
• Must be 18 years of age or older.
• Prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Skills

Customer service

Google Workspace

Qlik

Job description

Ocean State Job Lot is hiring a Store Area Supervisor in Willow Street, Pennsylvania. You will oversee daily operations and merchandising for assigned areas, ensuring smooth freight flow while delivering exceptional customer service under a Team Leader.

This role is a development path toward future OSJL leadership positions. You will help bridge customer service with headquarters, create schedules, train staff, manage pricing and signage, and uphold safety standards.