Store Advisor, Chicago

ON.com LLC; Chicago (IL); Sur place; USD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Employee discount

Vacation days

Holiday closures

401k plan

Product perks

Résumé du poste

On is seeking a Store Advisor in Chicago to deliver a premium, individualized fan experience and act as the brand ambassador for our Cloud CX Premium service model. You will master the 5 Steps of Service, educate guests on products, and resolve hesitations to ensure a seamless shopping journey.

You will support daily operations with meticulous attention to detail, maintain premium visuals, and manage inventory reflecting On’s global positioning while engaging with the community and collaborating

Qualifications

• 1+ year in retail, hospitality, or customer-facing environments.
• Strong communication skills and a team-player attitude.
• Must be reliable with a track record of adherence to SOPs.

Responsabilités

• Deliver a premium, individualized in-store experience as a brand ambassador.
• Execute the 5 Steps of Service to drive guest loyalty and confidence in On.
• Maintain premium visual standards and accurate inventory to reflect On’s positioning.
• Support store operations, schedule adherence, and effective shift handoffs.

Connaissances

Customer service

Communication

Reliability

Attention to detail

Description du poste

In ShortAs the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.Your MissionDeliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyaltySupport guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journeyExecute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioningSupport On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift togetherYour StoryYou bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priorityYou possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processesYou are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating proceduresYou demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questionsYou approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentationAbility to work night shifts, weekends and some holidaysYour TeamOur Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.What We OfferTypical cash compensation range for this position is $18.75-$20.67/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On, we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. Start date contingent upon the successful completion of a background check.