Store Advisor, University Village

On Inc.; Seattle (WA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Employee discount

401k plan

Medical, dental, and vision benefits

Vacation time

Job summary

ON.com LLC in Seattle is seeking a Store Advisor to be the brand ambassador and primary creator of our premium in-store fan experience. You will master Cloud CX and execute the 5 Steps of Service to welcome guests and build loyalty.

Reporting to the Store Leader, you will support the retail function with expert product education, meticulous inventory handling, and premium visual standards. Night shifts, weekends and some holidays required.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and a passion for learning, with the ability to stay resilient and coachable.
• Reliable with a track record of consistent performance and adherence to SOPs.
• Strong communication skills and a team-first attitude.
• Meticulous attention to detail and presentation.
• Ability to work night shifts, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience by mastering Cloud CX philosophy and the 5 Steps of Service.
• Support guest interactions with elevated try‑on rituals and personalized product education.
• Execute daily operational tasks with meticulous attention to detail and premium visual standards.
• Maintain accurate inventory reflecting On’s global positioning.
• Collaborate with the team to start and finish every shift together with clear communication.

Skills

Customer service

Communication

Teamwork

Attention to detail

Reliability

Adaptability

Job description

In ShortAs the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.Your MissionDeliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyaltySupport guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journeyExecute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioningSupport On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift togetherYour StoryYou bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priorityYou possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processesYou are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating proceduresYou demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questionsYou approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentationAbility to work night shifts, weekends and some holidaysYour TeamOur Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.What We OfferOn is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination.Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!