Store Advisor, Woodbury Commons

On; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k plan

Vacation time

Store closure days

Product perks

Job summary

On in-store is seeking a Store Advisor to be the brand ambassador and primary creator of our premium fan experience. You will master our Cloud CX Premium service model to ensure every guest feels genuinely welcomed.

Reporting to the Store Leader, you will uphold premium service standards, support product education, and maintain visual standards while reflecting On’s global positioning. Night shifts, weekends, and some holidays are required.

Qualifications

• 1+ years of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and a passion for learning.
• Reliable and accountable with adherence to SOPs.
• Strong communication and team-first mindset.
• Meticulous attention to detail and personal presentation.
• Able to work nights, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized fan experience and master our Cloud CX philosophy.
• Support guest interactions with elevated rituals and education for a seamless journey.
• Execute daily tasks with premium visual standards and accurate inventory management.
• Contribute to community engagement and teamwork with clear shift communication.

Job description

In Short

As the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed.

Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.

Your Mission

• Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty
• Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey
• Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning
• Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together

Your Story

• You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority
• You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes
• You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures
• You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions
• You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation
• Ability to work night shifts, weekends and some holidays

Your Team

Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.

What We Offer

Typical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.

At On, we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!

• medical, dental, and vision benefits for full-time team members
• industry leading employee discount
• competitive 401k program
• 15 days of accrued Vacation Time Off
• store closure on Christmas Day and New Year
• a plethora of product perks!

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. Start date contingent upon the successful completion of a background check.