Lead Store Advisor, University Village

ON.com LLC; Seattle (WA); On-site; USD 41,000 - 45,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k program

Employee discount

Vacation time

Job summary

ON.com LLC is seeking a Lead Store Advisor in Seattle, WA to elevate team performance and floor execution. You will role-model premium standards, coach Advisors, and drive a high-performance culture through the Cloud CX framework and 5 Steps of Service.

Reporting to the Store Leader, you will manage floor flow, mentor peers, and safeguard our elevated service standards. You bring 3+ years in premium retail operations, a record of leading projects or mentoring teammates, and a strong eye for

Qualifications

• 3+ years of functional experience in premium retail operations or high-volume, customer-focused environments.
• Ability to lead projects, manage floor priorities, or mentor peers to boost performance.
• Strong service excellence mindset and problem-solving capabilities.
• Emotional intelligence and curiosity when approaching new topics.
• Keen eye for detail and passion for product storytelling in sports, performance, or fashion.

Responsibilities

• Elevate team performance and floor execution through coaching and role-modeling premium standards.
• Orchestrate floor flow and apply the 5 Steps of Service to deliver a premium experience.
• Resolve after-sales inquiries and operational hurdles with empathetic, personalized solutions.

Skills

Retail operations

Mentoring peers

Project leadership

Emotional intelligence

Attention to detail

Technical product storytelling

Job description

In Short:As the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction.Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.Your Mission:Orchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyaltyDrive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the storeResolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationshipsGuide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioningYour Story:You bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environmentYou have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goalsYou possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectivelyYou demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosityYou have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industriesYour Team:Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.Total RewardsTypical cash compensation range for this position is $29.80/hr - $32.70/hr plus a quarterly bonus based on store performance.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!