Lead Store Advisor, Suburban Square

On Inc.; Philadelphia (Philadelphia County); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Vacation time

Store holiday closures (Christmas Day,

New Year

Employee discount

401k program

Product perks

Job summary

ON.com LLC is seeking a Lead Store Advisor to elevate floor performance through expert coaching and premium service. You will model the 5 Steps of Service and guide Advisors to master the Cloud CX framework for memorable fan experiences.

Reporting to the Store Leader, you will drive floor flow, own a pillar of expertise, and mentor peers with balanced feedback to uphold our elevated standards and brand loyalty.

Qualifications

• 3+ years of functional experience in premium retail operations.
• Ability to lead projects and mentor peers to improve performance.
• Strong service excellence mindset and problem-solving skills.
• Emotional intelligence and openness to new topics.

Responsibilities

• Coach Advisors to deliver premium customer experiences.
• Own floor flow and provide balanced feedback to drive excellence.
• Lead store priorities and drive operational improvements.
• Analyze issues and craft empathetic, customer-centered solutions.

Skills

Coaching

Customer service

Emotional intelligence

Store operations

Job description

In ShortAs the Lead Store Advisor, you will elevate team performance and floor execution through your functional expertise and peer coaching. By role-modeling premium standards and operational precision, you ensure On’s high-performance culture is felt in every fan interaction.Reporting to the Store Leader, you will support the retail function by orchestrating the energy of the sales floor with a positive mindset and providing balanced feedback to drive consistent excellence.Your MissionOrchestrate floor flow as an expert role model for the 5 Steps of Service, empowering Advisors to master our Cloud CX framework and deliver a premium experience that drives brand loyaltyDrive functional excellence and systemic process improvements by owning a specific pillar of expertise—Customer, Experience, Store Operations, or People—while maintaining meticulous standards across the storeResolve complex after-sales inquiries and operational hurdles with empathetic, personalized solutions that safeguard our elevated service standards and fan relationshipsGuide and motivate the team through impactful coaching and balanced feedback, fostering a culture of shared accountability and ensuring every detail reflects our premium global positioningYour StoryYou bring 3+ years of functional experience in premium retail operations or in a high-volume, customer-focused environmentYou have demonstrated the ability to lead projects, manage floor priorities, or informally mentor peers to achieve collective performance goalsYou possess a deep understanding of service excellence and can analyze information to solve problems and handle planned changes effectivelyYou demonstrate emotional intelligence by remaining aware of your strengths and approaching unfamiliar topics with openness and curiosityYou have a keen eye for detail and a passion for technical product storytelling, particularly within the sports, performance, or fashion industriesYour TeamOur Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence.Total RewardsTypical cash compensation range for this position is $25.96/hr - $28.85/hr plus a quarterly bonus based on store performance.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks!