Associate Store Leader, Chicago Rush Street

ON.com LLC; Chicago (IL); On-site; USD 81,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off (PTO)

401k program

11 US holidays

Store closures on Christmas Day and NY

Product perks

Job summary

On is seeking an Associate Store Leader in Chicago, IL to drive premium in-store experiences and operational excellence. You will own floor operations, lead the team in embodying Cloud CX customer-centricity, and manage stock with a data-driven approach to merchandising.

You will coach staff, analyze KPIs, and champion professional development across the store. Reporting to the Store Leader, you will foster a high-performance culture, partner with cross-functional teams, and ensure On's premium

Qualifications

• 5+ years of experience in retail leadership or high-touch service environments.
• Advanced problem-solving and systemic thinking to overcome operational hurdles.
• Expert facilitator with experience delivering technical or operational training to diverse teams.
• High emotional intelligence, reflective and growth-minded.
• Strong communication and cross-functional partnership skills.

Responsibilities

• Own floor management and daily store operations with minimal guidance.
• Lead and coach the team on customer-centric service and premium standards.
• Manage stock levels according to forecasts and coordinate merchandising topics across functional teams.
• Analyze daily KPIs to identify root causes and drive positive changes in store performance.
• Identify skill gaps and facilitate training for professional development of the Lead Store Advisor team.
• Drive the store's vision with a culture of trust and shared accountability.

Skills

Retail leadership

Emotional intelligence

Training & coaching

Job description

In Short:As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity. You will translate On’s detail-oriented approach and customer-centric approach into daily practice, autonomously while championing your team’s successes.Reporting to the Store Leader, you will support the retail function by optimizing store workflows and fostering a culture of high performance and service with authenticity. Your contribution ensures that our premium service standards are not only met but elevated through systemic thinking and operational ownership.Your Mission:Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standardsLead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interactionManage stock levels according to business forecasts and proactively communicate merchandising topics across functional teamsAnalyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performanceIdentify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional developmentDrive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountabilityYour Story:You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brandsYou demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdlesYou are an expert facilitator with experience delivering technical or operational training and coaching to diverse team membersYou have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limitsYou communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholdersYour Team:Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. We move fast, stay agile, and always put our fans at the center of everything we do, ensuring that every interaction delivers a moment of WOW.Total RewardsTypical cash compensation range for this position inclusive of base + bonus based on store performance: $81,000-85,000/yr.Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation.At On we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits, along with an industry leading PTO package, and competitive 401k program. Additional perks and benefits include: 11 paid US holidays, store closure on Christmas Day and New Year, and a plethora of product perks!