Store Advisor, Flatiron

ON.com LLC; New York (NY); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Employee discount

401k program

Paid time off

Store closures for holidays

Product perks

Job summary

On is seeking a Store Advisor at our Flatiron, New York store to be the brand ambassador and deliver a premium, individualized guest experience through our Cloud CX philosophy. You will educate guests on products, execute the 5 Steps of Service, maintain premium visuals and inventory accuracy, and collaborate with the team to start and finish each shift with excellence.

This role requires 1+ year in retail or customer-facing roles, a growth mindset, reliability, and the ability to work nights,

Qualifications

• 1+ year of experience in retail, hospitality, or customer-facing environments.
• Growth mindset and willingness to learn products and processes.
• Reliable and accountable with adherence to SOPs.
• Strong communication and team-first attitude.
• Detail-oriented with high standards of execution and presentation.
• Ability to work nights, weekends and some holidays.

Responsibilities

• Deliver a premium, individualized guest experience following On's Cloud CX philosophy and the 5 Steps of Service.
• Educate guests on products and resolve hesitations to ensure a seamless shopping journey.
• Maintain premium visual standards and accurate inventory to reflect On's positioning.
• Collaborate with the team to ensure smooth shift transitions and strong store performance.

Skills

Customer service

Communication

Teamwork

Attention to detail

Reliability

Flexibility

Job description

## Store Advisor, FlatironNew York, NY, USAApply NowUse AI to find out how well you match with this jobJob ID: 0073Date posted: 10/21/2026Function: Retail## In ShortAs the Store Advisor, you will be the brand ambassador and primary creator of our premium, individualized fan experience in-store. You will master the fundamentals of our Cloud CX Premium service model focused on a detail-oriented approach to make every guest feel genuinely welcomed. Reporting to the Store Leader on the Retail team, you will support the retail function by demonstrating a high-level of excellence through service with authenticity. Your contribution ensures our premium service standards drive brand loyalty and honors our mission to ignite the human spirit through movement.## Your Mission* Deliver a premium, individualized fan experience by mastering our Cloud CX philosophy and executing the 5 Steps of Service to drive long-term brand loyalty* Support guest interactions through elevated try-on rituals and personalized product education to resolve hesitations and ensure a seamless shopping journey* Execute daily operational tasks with meticulous attention to detail, maintaining premium visual standards and accurate inventory management to reflect On’s global positioning* Support On’s unique market position through community engagement and collaborative teamwork, ensuring clear communication to start and finish every shift together## Your Story* You bring 1+ years of experience in retail, hospitality, or customer-facing environments where delivering a quality experience is a priority* You possess a growth mindset and a passion for learning, with a proven ability to remain resilient and coachable when learning new products or processes* You are highly reliable and accountable, with a record of consistent performance and strict adherence to retail standard operating procedures* You demonstrate strong communication skills and a team-first spirit, ensuring collective goals are met through active engagement and asking clarifying questions* You approach every task with a meticulous eye for detail, recognizing that premium retail success is found in the quality of execution and personal presentation* Ability to work night shifts, weekends and some holidays## Your TeamOur Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences. As a team, we value authenticity, collaboration, and a relentless drive for excellence. ## What We OfferTypical cash compensation range for this position is $21.64/hr - $23.56/hr plus a quarterly bonus based on store performance. Individual compensation packages are based on various factors unique to each candidate including experience, industry knowledge, qualifications, skill set, and location. Certain roles may be eligible for equity compensation in addition to cash compensation. At On, we understand cash compensation is just one piece of your total rewards package. In addition to cash compensation, On offers a competitive benefits package including medical, dental, and vision benefits for full-time team members, along with an industry leading employee discount, and competitive 401k program. Additional perks and benefits include: 15 days of accrued Vacation Time Off, store closure on Christmas Day and New Year, and a plethora of product perks! *On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, where all decisions related to recruitment, advancement, and retention are free of discrimination. Start date contingent upon the successful completion of a background check.*