Storage Solutions & Rentals Specialist (Customer Service)

Mini Mall Storage Properties; Katy (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Hourly pay & PTO

Bonus program

Daytime schedule

Health, dental, vision, and life ins.

401(k) matching

EAP, discounts, referral program

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage Properties is a fast-growing self-storage company seeking a Customer Service Representative to blend customer service, sales, and property operations. You will help customers find storage solutions and ensure the facility is safe, clean, and welcoming.

Responsibilities include assisting customers in person, by phone, and online; converting leads into rentals; processing agreements and payments; supporting collections and maintenance; and conducting inspections.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• Background check required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials, equipment, and other items weighing up to 50 lbs on an occasional basis.

Skills

Customer service

Sales

Retail

Hospitality

Property management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage Properties is a fast-growing self-storage company seeking a Customer Service Representative to blend customer service, sales, and property operations. You will help customers find storage solutions and ensure the facility is safe, clean, and welcoming.

Responsibilities include assisting customers in person, by phone, and online; converting leads into rentals; processing agreements and payments; supporting collections and maintenance; and conducting inspections.