Self-Storage Customer Service & Solutions Advisor

Mini Mall Storage Properties; Olive Branch (MS); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Paid time off

Employee discounts

Referral program

Career growth opportunities

Safety-first culture

Job summary

Mini Mall Storage Properties in Olive Branch, MS seeks a Customer Service Representative to assist customers in person, by phone, and online, and to convert leads into rentals with consultative selling. You will handle rental agreements, payments, and documentation, while supporting collections and property inspections, ensuring safety and brand standards across the facility.

The role offers a full-time daytime schedule, comprehensive health, dental, vision, and life insurance, a 401(k) with

Qualifications

• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills are essential.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.

Skills

Customer service

Sales

Communication

Organization

Education

High school diploma

Tools

Microsoft Office

Job description

Mini Mall Storage Properties in Olive Branch, MS seeks a Customer Service Representative to assist customers in person, by phone, and online, and to convert leads into rentals with consultative selling. You will handle rental agreements, payments, and documentation, while supporting collections and property inspections, ensuring safety and brand standards across the facility.

The role offers a full-time daytime schedule, comprehensive health, dental, vision, and life insurance, a 401(k) with