Self Storage Customer Service & Rentals Specialist

Mini Mall Storage; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid time off

Performance-based bonus program

Full-time daytime schedule with nolate

Comprehensive health, dental, vision,‑

Life insurance benefits

Retirement savings/401(k) matching

Employee Assistance Program

Employee discounts and referralprogram

Career growth opportunities

Safety-first, team-oriented culture

Job summary

Mini Mall Storage: Customer Service Representative (Self Storage) in Mound, MN is responsible for assisting customers in person, by phone, and online while driving rentals through consultative selling. You will process rental agreements, payments, and documentation, and support collections and property operations.

The role emphasizes keeping the facility safe, clean, and welcoming, with a daytime full-time schedule and a team-focused, safety-conscious culture.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, sales, retail, hospitality, or property management is an asset.
• Strong communication and organizational skills.
• Comfortable working independently and managing multiple priorities.
• As part of our hiring process, a background check is required.
• Basic computer skills, including Microsoft Office.

Responsibilities

• Assist customers in person, by phone, and online.
• Convert leads into rentals through consultative selling and relationship building.
• Complete rental agreements, payments, and customer documentation accurately.
• Support collections, delinquency management, and auction processes.
• Conduct property inspections and maintain unit inventory.
• Ensure the facility meets cleanliness, safety, security, and brand standards.
• Process payments and complete daily business reconciliation.
• Support maintenance and property improvement initiatives.
• Safely lift, carry, and transport materials weighing up to 50 lbs on occasion.

Skills

Customer service

Sales

Organizational skills

Communication skills

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Mini Mall Storage: Customer Service Representative (Self Storage) in Mound, MN is responsible for assisting customers in person, by phone, and online while driving rentals through consultative selling. You will process rental agreements, payments, and documentation, and support collections and property operations.

The role emphasizes keeping the facility safe, clean, and welcoming, with a daytime full-time schedule and a team-focused, safety-conscious culture.