Storage Property Manager: Lead Growth & Guest Experience

Morningstar Properties; Charlotte (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Morningstar Properties, based in Charlotte, NC, is seeking a Property Manager to lead on-site operations, drive occupancy, revenue, and customer satisfaction. You will manage a small team, coordinate with district and corporate partners, and ensure high standards of property appearance and service.

The role requires strong sales and leadership abilities, the ability to analyze market data, and a willingness to work some weekends and travel for training.

Qualifications

• High school diploma or GED required.
• Bachelor's degree preferred.
• Sales and customer service experience required (property management, retail, hospitality, or service-based).
• Proficiency with Microsoft Office and email; ability to navigate multiple systems.

Responsibilities

• Drive occupancy, revenue, and financial performance through pricing, sales execution, and local marketing.
• Deliver excellent customer service and build lasting relationships with customers.
• Analyze market trends, competitive rates, and occupancy to guide rental pricing and promotions.
• Lead sales conversations from inquiry to move-in with a high-quality customer experience.
• Recruit, train, and lead a team of ~2 employees with focus on performance and development.
• Collaborate across teams and manage vendor relationships to meet standards and budget.
• Oversee expenses to budget; execute marketing and partnerships to boost visibility and referrals.
• Identify operational improvements to increase efficiency and customer satisfaction.

Skills

Sales experience

Customer service

Leadership

Decision making

Performance metrics

Occupancy analysis

Pricing strategy

Independent leadership

Cross-team collaboration

Multi-system navigation

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM systems

Job description

Morningstar Properties, based in Charlotte, NC, is seeking a Property Manager to lead on-site operations, drive occupancy, revenue, and customer satisfaction. You will manage a small team, coordinate with district and corporate partners, and ensure high standards of property appearance and service.

The role requires strong sales and leadership abilities, the ability to analyze market data, and a willingness to work some weekends and travel for training.