Storage Customer Service Representative

Jobtailor

Brentwood (NH)

On-site

USD 21,000 - 28,000

Full time

5 days ago

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Job summary

U-Haul center in Brentwood, NH is seeking a facilities and customer service associate to support site operations and rental workflows.

You will show units, explain rental terms, prepare contracts, handle inquiries, operate U-Scan, and assist with inventory, equipment checks, and safety. Weekend/holiday availability is required and some tasks involve forklift use and propane handling.

Qualifications

Must have a driver’s license and a clean driving record.
Excellent communication skills.
Available to work on weekends and holidays.
Ability to work around moving parts, machines, fumes, or irritating chemicals with required safety precautions.
Ability to remain stationary for long periods indoors and outdoors.
Ability to traverse spaces and reposition to reach and use tools.
Ability to move a minimum of 50 lbs assisted or unassisted.

Responsibilities

Support the site manager with facility operations.
Answer phone inquiries from active and prospective customers.
Show storage units, explain rental agreement terms, and prepare rental contracts.
Perform routine property cleanup and minor repairs.
Ensure vacant storage units are clean, dry, secure, and available.
Assist customers inside and outside the U-Haul center with products and services.
Use smartphone-based U-Scan technology to manage rentals and inventory.
Move and hook up U-Haul trucks and trailers.
Clean and inspect equipment, including checking fluid levels.
Answer questions and educate customers about products and services.
Prepare rental invoices and accept returned equipment.
Install hitches and trailer wiring.
Fill propane.
Drive a forklift.
Participate in ongoing U-Haul education through U-Haul University.
Perform other duties as assigned.

Job description

Support the site manager with facility operations
Answer phone inquiries from active and prospective customers
Show storage units, explain rental agreement terms, and prepare rental contracts
Perform routine property cleanup and minor repairs
Ensure vacant storage units are clean, dry, secure, and available
Assist customers inside and outside the U-Haul center with products and services
Use smartphone-based U-Scan technology to manage rentals and inventory
Move and hook up U-Haul trucks and trailers
Clean and inspect equipment, including checking fluid levels
Answer questions and educate customers about products and services
Prepare rental invoices and accept returned equipment
Install hitches and trailer wiring
Fill propane
Drive a forklift
Participate in ongoing U-Haul education through U-Haul University
Perform other duties as assigned

Requirements

Driver’s license and the ability to maintain a clean driving record
Excellent communication skills
Available to work on weekends and holidays
Ability to work around moving parts, machines, fumes, or irritating chemicals with required safety precautions
Ability to remain stationary for long periods indoors and outdoors
Ability to traverse spaces and reposition to reach and use tools
Ability to move a minimum of 50 lbs assisted or unassisted

Core Competencies

Demonstrates strong customer service skills while managing facility operations and rental agreements. Proficient in using U-Scan technology and performing equipment maintenance and inspections.

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