Customer Service Representative – Mornings

Jobtailor; Ann Arbor (MI); On-site; USD 19,000 - 30,000; Full time

Job summary

U-Haul in Ann Arbor, MI seeks a Customer Service Associate to assist customers at a U-Haul center and beyond. You will use U-Scan tech to manage rentals, move and hook up trucks, and maintain equipment safety on the lot.

The role requires a valid driver's license, the ability to work early shifts, and a commitment to safety. Training is provided through U-Haul University, with opportunities to grow within a supportive team.

Qualifications

• High school diploma or equivalent.
• Experience in customer service preferred.
• Forklift operation or driving experience preferred.
• Ability to work early shifts, starting as early as 6:30am.
• Willingness to follow safety procedures and wear protective gear.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept returned rental equipment.
• Install hitches and trailer wiring.
• Fill propane.
• Drive a forklift.
• Participate in ongoing U-Haul education through U-Haul University.
• Perform other duties as assigned.
• Work as part of a supportive team representing U-Haul’s customer service.

Skills

Customer Service

Forklift Operation

Hitch Installation

Valid Driver's License

Team Collaboration

Communication

Education

High School Diploma or Equivalent

Tools

U-Scan Technology

Smartphone Technology

U-Haul University

Job description

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept returned rental equipment
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned
• Work as part of a supportive team representing U-Haul’s customer service

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to work early shifts, as early as 6:30am
• Ability to work around moving parts or machines, fumes, or irritant chemicals, with required safety precautions
• Ability to use protective clothing or gear such as masks, goggles, gloves, or shields
• Ability to remain stationary for long periods and move around indoors and outdoors
• Ability to position oneself to reach objects at varying heights
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted

Core Competencies

Demonstrates strong customer service skills while assisting customers with U-Haul products and services, utilizing smartphone-based technology for inventory management and rental processes. Capable of performing equipment inspections, installations, and maintaining safety standards in a dynamic work environment.

Highest-signal resume keywords

• Customer Service
• U-Scan Technology
• Forklift Operation
• Hitch Installation
• Valid Driver's License

Hard Skills

• Equipment Inspection
• Rental Invoicing
• Propane Filling
• Moving Equipment
• Trailer Wiring

Soft Skills

• Team Collaboration
• Communication

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• U-Haul Products
• Customer Education
• Safety Precautions
• Protective Gear

Tools & Technologies

• Smartphone Technology
• U-Haul University