Customer Service Representative

Jobtailor; Hamilton (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

U-Haul is hiring for an on-site Equipment and Customer Service Associate in Ohio. You will assist customers, manage rentals with U-Scan tech, move and hook up trucks, and perform equipment inspections to ensure safety and readiness.

You will also handle invoicing, propane filling, hitch wiring, and forklift operations, while continually updating knowledge through U-Haul University and adhering to safety protocols.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and ability to maintain a good driving record.
• Ability to work around moving parts or machines, fumes, or irritant chemicals, with required protective clothing or gear.
• Ability to remain stationary for long periods and move around indoors and outdoors.
• Ability to position oneself to reach objects at varying heights.
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane.
• Drive a forklift.
• Participate in ongoing continuous U-Haul education through U-Haul University.
• Perform other duties as assigned.

Skills

Customer Service

Equipment Handling

U-Scan Tech

Forklift Operation

Problem-Solving

Education

High School Diploma

Tools

U-Scan Technology

Forklift

Job description

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing continuous U-Haul education through U-Haul University
• Perform other duties as assigned

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to work around moving parts or machines, fumes, or irritant chemicals, with required protective clothing or gear
• Ability to remain stationary for long periods and move around indoors and outdoors
• Ability to position oneself to reach objects at varying heights
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted

Core Competencies

Demonstrates strong customer service skills while assisting with U-Haul products and services, alongside technical capabilities in equipment handling and maintenance. Proficient in using smartphone-based technology for managing rentals and inventory.

Highest-signal resume keywords

• Customer Service
• Equipment Maintenance
• Valid Driver's License
• U-Scan Technology
• Forklift Operation

Hard Skills

• Equipment Inspection
• Hitch Installation
• Propane Filling
• Rental Invoicing
• Moving Equipment

Soft Skills

• Communication
• Problem-Solving

Industry Keywords

• U-Haul Products
• Customer Education
• High School Diploma
• Protective Clothing
• Continuous Education

Tools & Technologies

• U-Scan Technology
• Forklift