Stockroom & Retail Operations Associate

Crate and Barrel; Columbus, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Crate and Barrel is seeking an Operations Associate to maintain an efficient stockroom, support the salesfloor and fulfill customer orders. You will collaborate with the store team to uphold policies, safety, and promote promotions while learning store systems.

You’ll handle stock checks, curbside and in-store pickup processes, merchandising standards, and friendly customer service to drive sales and store profitability in a fast-paced environment.

Qualifications

• Excellent interpersonal skills and ability to build rapport with customers and associates.
• Proficient with basic office equipment and POS/AS400 systems.
• Strong reading, writing and arithmetic skills; effective communication.
• Flexible, adaptable to evolving business and quick to learn new tasks.
• Commitment to store safety standards and teamwork.

Responsibilities

• Process all incoming and outgoing packages, including curbside pickup orders, ship from store, buy online pickup in store.
• Assist in preparing the stockroom for inventory and perform inventory duties.
• Perform stock checks and maintain an organized stockroom.
• Execute and maintain visual merchandising standards on the sales floor.
• Assist with stocking and presenting products for customers to purchase.
• Demonstrate excellent service, greet customers, process payments, and involve management as needed.
• Support store safety standards and training.
• Contribute to store profitability and operational excellence.

Skills

Customer service

Retail experience

Teamwork

Multitasking

Tools

POS system

AS400 system

Email system

LMS

Printer

Job description

Crate and Barrel is seeking an Operations Associate to maintain an efficient stockroom, support the salesfloor and fulfill customer orders. You will collaborate with the store team to uphold policies, safety, and promote promotions while learning store systems.

You’ll handle stock checks, curbside and in-store pickup processes, merchandising standards, and friendly customer service to drive sales and store profitability in a fast-paced environment.