Stewarding Supervisor — Guest Experience & Ops

Hard Rock International; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an Assistant Manager - Stewarding to oversee cleaning operations in back-of-house kitchens and ensure top-quality guest service. You will supervise staff, build schedules, coach team members, and participate in hiring and training programs.

You will conduct detailed public area inspections, recommend procedural improvements, resolve guest issues, and maintain accurate daily reports while communicating across departments.

Qualifications

• High School Diploma or equivalent with 2–3 years of supervisory experience in housekeeping or custodial roles.
• Associate’s Degree preferred.

Responsibilities

• Creates schedules and assigns projects to ensure cleaning standards and guest service standards are met.
• Coaches and motivates staff; assists in hiring and training programs.
• Conducts public area inspections to ensure quality standards and identify problems.
• Prepares daily reports and promotes communication across departments.
• Resolves guest problems to ensure total customer satisfaction.
• Attends meetings and follows up on action items.

Skills

Guest relations

Team supervision

Coaching

Scheduling

Communication

Problem solving

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Typewriter

10-key

Computer

Job description

Hard Rock Casino Cincinnati is seeking an Assistant Manager - Stewarding to oversee cleaning operations in back-of-house kitchens and ensure top-quality guest service. You will supervise staff, build schedules, coach team members, and participate in hiring and training programs.

You will conduct detailed public area inspections, recommend procedural improvements, resolve guest issues, and maintain accurate daily reports while communicating across departments.