Assistant Manager - Stewarding

Hard Rock International; Cincinnati, Northern (OH, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an Assistant Manager - Stewarding to oversee cleaning operations in back-of-house kitchens and ensure top-quality guest service. You will supervise staff, build schedules, coach team members, and participate in hiring and training programs.

You will conduct detailed public area inspections, recommend procedural improvements, resolve guest issues, and maintain accurate daily reports while communicating across departments.

Qualifications

• High School Diploma or equivalent with 2–3 years of supervisory experience in housekeeping or custodial roles.
• Associate’s Degree preferred.

Responsibilities

• Creates schedules and assigns projects to ensure cleaning standards and guest service standards are met.
• Coaches and motivates staff; assists in hiring and training programs.
• Conducts public area inspections to ensure quality standards and identify problems.
• Prepares daily reports and promotes communication across departments.
• Resolves guest problems to ensure total customer satisfaction.
• Attends meetings and follows up on action items.

Skills

Guest relations

Team supervision

Coaching

Scheduling

Communication

Problem solving

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Typewriter

10-key

Computer

Job description

## Assistant Manager - StewardingApply: Hard Rock Casino Cincinnati: Full time: Posted Today: R13163Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits**Job Description:****Overview:**Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.**Responsibilities:*** Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.* Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.* Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.* Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.* Recommends adjustments to departmental procedures to more effectively service the guest.* Resolves problem situations to ensure total guest satisfaction.* Prepares daily reports and promotes effective communication both internally and with other departments.* Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.* Resolve guest problems/requests to ensure total customer satisfaction.* Attend and participate in meetings, completing follow-up as assigned.* Perform work regularly and predictably.* Perform other duties as assigned.**Qualifications:**This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.**Additional Details:*** Be flexible to work varying shifts and time schedules as needed.* Communicate effectively with all levels of employees and guests.* Review and comprehend all necessary documentation.* Ability to use a typewriter, 10-key, computer, etc.* Ability to review reports and observe activities subordinates.* Present ideas and information in a clear manner.* Perform well under pressure.