Assistant Manager, Stewarding

Hard Rock Casino Cincinnati; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking an Assistant Manager – Stewarding to lead back-of-house cleaning operations and ensure top-quality guest service. You’ll create schedules, guide staff, and maintain standards across public areas and kitchens.

The role requires 2–3 years of supervisory housekeeping experience, with an Associate’s Degree preferred, and strong communication skills to collaborate across departments in a dynamic casino environment.

Qualifications

• High School Diploma or equivalent and 2–3 years of housekeeping/janitorial supervisory experience.
• Associate’s Degree is preferred.
• Ability to communicate effectively with all levels of staff and guests.

Responsibilities

• Oversees cleaning operations in back-of-house kitchens to ensure standards are met.
• Plans work schedules and assigns projects to maintain cleaning and service quality.
• Coaches and evaluates staff, assists in hiring and training, and conducts team evaluations.
• Performs inspections of public areas and property to uphold policies and standards.
• Resolves guest issues and communicates with other departments to ensure satisfaction.

Skills

Supervisory experience

Staff training

Team leadership

Communication skills

Coaching

Education

High School Diploma or equivalent

Associate’s Degree preferred

Tools

Typewriter

10-key

Computer

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefitsJob Description:Assistant Manager – StewardingOverview:Under the supervision of the Manager of Stewarding, the incumbent in this position is responsible for smooth and efficient cleaning operations in our back-of-house kitchens and top-quality guest service.Responsibilities:Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.Recommends adjustments to departmental procedures to more effectively service the guest.Resolves problem situations to ensure total guest satisfaction.Prepares daily reports and promotes effective communication both internally and with other departments.Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.Resolve guest problems/requests to ensure total customer satisfaction.Attend and participate in meetings, completing follow-up as assigned.Perform work regularly and predictably.Perform other duties as assigned.Qualifications:This knowledge and these abilities are typically acquired through a High School Diploma or equivalent and 2 to 3 years of housekeeping, custodial, or janitorial supervisory experience. An Associate’s Degree preferred.Additional Details:Be flexible to work varying shifts and time schedules as needed.Communicate effectively with all levels of employees and guests.Review and comprehend all necessary documentation.Ability to use a typewriter, 10-key, computer, etc.Ability to review reports and observe activities subordinates.Present ideas and information in a clear manner.Perform well under pressure.