STEPS Administrative Support Associate I - Unemployment Claims

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 34,000 - 44,000; Full time

Job summary

University of Kentucky’s Unemployment Administration team is seeking a motivated individual to provide critical support to our Unemployment department. This position plays an essential role in delivering high-quality service to employees, managers, and external partners, while ensuring accuracy and confidentiality in all interactions.

This role serves as the primary onsite administrative resource for claim intake, document management, records retention, and workflow support.

Qualifications

• Strong organizational and recordkeeping skills.
• Excellent attention to detail and analytical abilities.
• Ability to work independently while managing multiple tasks and priorities.
• Familiarity with SAP or similar systems is a plus.
• Knowledge of unemployment insurance processes or HR policies is helpful but not required.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality of sensitive personnel records.
• Ability to follow detailed procedures within established guidelines.

Responsibilities

• Serve as a primary contact for unemployment inquiries by phone and email.
• Draft clear professional communications to internal and external stakeholders.
• Enter and maintain data in SAP and other systems with high accuracy.
• Research information to support unemployment claims and ensure compliance.
• Reconcile quarterly unemployment billing with Kentucky Department of Unemployment Insurance.
• Investigate discrepancies in unemployment accounts and take corrective actions.
• Handle confidential information with discretion and integrity.
• Onsite resource for claim intake, document management, records retention, workflow support.

Skills

Organizational skills

Recordkeeping

Attention to detail

Independent work

Communication skills

Confidentiality

Education

High School Diploma or GED

Tools

SAP

Job description

STEPS Administrative Support Associate I - Unemployment Claims

Job Title STEPS Administrative Support Associate I - Unemployment Claims

Requisition Number

Requisition Number TE09531

Department Name

Department Name 3JHRE:Employee Relations/Leave Administration

Work Location

Work Location Lexington, KY

Salary Range

Salary Range $16.50 - $21.00/hour

Type of Position

Type of Position Temporary

Position Time Status

Position Time Status Full-Time

Required Education

High School Diploma or GED

Required Related Experience

Two years of administrative support preferably within unemployment claim management, records management, Human Resources, claims administration, or related experience.

Required License/Registration/Certification

Physical Requirements

• Regular sitting at a computer workstation.
• Frequent keyboarding and document review.
• Regular use of scanning and office equipment.
• Occasional lifting and movement of files and office materials.
• Ability to maintain onsite attendance and support document-handling activities.

Shift

Days:
Monday - Friday
Specific schedule will be established based on operational needs.
Hours:
30 - 40 hours per week

Job Summary

Join Our Team as a STEPS Administrative Support Associate I - Unemployment Claims!

Our Unemployment Administration team is seeking a motivated individual to provide critical support to our Unemployment department. This position plays an essential role in delivering high-quality service to employees, managers, and external partners, while ensuring accuracy and confidentiality in all interactions.

What You’ll Do

• Serve as a primary point of contact for unemployment-related inquiries via phone and email.
• Draft clear and professional communications, including emails and letters, to provide guidance and information to both internal and external stakeholders.
• Enter and maintain data in SAP and other systems with a high degree of accuracy.
• Research and gather information to support unemployment claims, ensuring compliance with applicable policies, laws, and regulations.
• Reconcile quarterly unemployment billing from the Kentucky Department of Unemployment Insurance.
• Investigate and resolve discrepancies in unemployment accounts and take corrective actions as needed.
• Handle sensitive and confidential information with discretion and integrity.

This position serves as the primary onsite administrative resource for claim intake, document management, records retention, and workflow support. It is designated as 100% onsite as the duties include: handling confidential personnel records, receiving physical unemployment correspondence, scanning documents, and supporting time-sensitive unemployment claims processes.

Skills / Knowledge / Abilities

What We’re Looking For

• Strong organizational and recordkeeping skills.
• Excellent attention to detail and analytical abilities.
• Ability to work independently while managing multiple tasks and priorities.
• Familiarity with SAP or similar systems is a plus.
• Knowledge of unemployment insurance processes or HR policies is helpful but not required.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality of sensitive personnel records.
• Ability to follow detailed procedures within established guidelines.

Preferred Education/Experience

• Experience in Human Resources, Employee Relations, Payroll, unemployment claims administration, records management, compliance administration, or legal support preferred.
• Experience handling confidential employee information and working in time-sensitive administrative environments preferred.

Deadline to Apply

Deadline to Apply 10/09/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? No

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How many years of paid work experience do you have in an administrative, clerical or data entry role?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * This role serves as the primary point of contact for unemployment-related inquiries. Can you describe your experience providing customer service by phone and email while handling sensitive or confidential information?

  (Open Ended Question)

• * This position requires accurate data entry, records management, and compliance with policies and regulations. How have you ensured accuracy and attention to detail when working with large volumes of information or time-sensitive processes?

  (Open Ended Question)