Patient Services Coordinator Senior/UKHC

University of Kentucky; Lexington (KY); Hybrid; USD 26,000 - 41,000; Full time

Job summary

The University of Kentucky in Lexington, KY is seeking a Senior Patient Services Coordinator for Ophthalmology to oversee patient registration and scheduling coordination across onsite and integrated clinics.

You will supervise staff, drive efficient clinic operations, and focus on delivering a positive patient experience while providing administrative and clinical support. This role reports directly to the department and includes full-time hours.

Qualifications

• AA or equivalent experience in medical front office settings.
• Experience with medical front office tasks such as registration, scheduling and front desk customer service.
• Leadership or supervision experience is preferred but not required.

Responsibilities

• Supervise registration and scheduling coordination staff.
• Collaborate with staff to optimize clinic operations and patient flow.
• Provide administrative and clinical support with a focus on customer service and patient experience.

Skills

MS Office

Customer service

Education

Associate's degree

Tools

EPIC

Job description

Requisition Number

Requisition Number RE55985

Working Title

Working Title Patient Services Coordinator Sr - Ophthalmology

Department Name

Work Location

Work Location Lexington, KY

Grade Level 08

Salary Range

Salary Range $19.00-30.09/hour

Type of Position

Type of Position Staff

Position Time Status

Position Time Status Full-Time

Required Education

AA

Click here for more information about equivalencies:

Required License/Registration/Certification

None

Physical Requirements

Sitting for long periods of time

Shift

Days

Job Summary

This position is critical to ensure efficient clinic operations for onsite and integrated clinics and associated outreach.
Will be responsible for supervision of all registration and scheduling coordination staff. Work with all staff to assess, plan and implement clinic operations to ensure optimum patient experience.
This position will provide administrative and clinical support while focusing on customer service and a positive patient experience. This position will have direct reports.

Skills / Knowledge / Abilities

MS office, Excel, EPIC

Does this position have supervisory responsibilities?

Does this position have supervisory responsibilities? Yes

Preferred Education/Experience

Associate’s degree or equivalent experience. Experience with medical front office tasks such as registration, scheduling, and customer service. Leadership or supervision experience is preferred but not required.

Deadline to Apply

Deadline to Apply 10/06/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.
The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Please indicate the number of years of paid work experience you have been directly responsible for patient registration.
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * How many years of paid work experience do you have supervising personnel, including doing performance evaluations and corrective action?
  • None
  • More than 0, up through 1 year
  • More than 1 year, up through 3 years
  • More than 3 years, up through 5 years
  • More than 5 years
• * What electronic systems have you used to register patients and verify insurance?

  (Open Ended Question)

• * Describe your most recent supervisory role, including scope of responsibility. How many employees did you manage?

  (Open Ended Question)