Onsite Unemployment Claims Admin Support

University of Kentucky; Lexington, Northern (KY, KY); Hybrid; USD 34,000 - 44,000; Full time

Job summary

University of Kentucky’s Unemployment Administration team is seeking a motivated individual to provide critical support to our Unemployment department. This position plays an essential role in delivering high-quality service to employees, managers, and external partners, while ensuring accuracy and confidentiality in all interactions.

This role serves as the primary onsite administrative resource for claim intake, document management, records retention, and workflow support.

Qualifications

• Strong organizational and recordkeeping skills.
• Excellent attention to detail and analytical abilities.
• Ability to work independently while managing multiple tasks and priorities.
• Familiarity with SAP or similar systems is a plus.
• Knowledge of unemployment insurance processes or HR policies is helpful but not required.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality of sensitive personnel records.
• Ability to follow detailed procedures within established guidelines.

Responsibilities

• Serve as a primary contact for unemployment inquiries by phone and email.
• Draft clear professional communications to internal and external stakeholders.
• Enter and maintain data in SAP and other systems with high accuracy.
• Research information to support unemployment claims and ensure compliance.
• Reconcile quarterly unemployment billing with Kentucky Department of Unemployment Insurance.
• Investigate discrepancies in unemployment accounts and take corrective actions.
• Handle confidential information with discretion and integrity.
• Onsite resource for claim intake, document management, records retention, workflow support.

Skills

Organizational skills

Recordkeeping

Attention to detail

Independent work

Communication skills

Confidentiality

Education

High School Diploma or GED

Tools

SAP

Job description

University of Kentucky’s Unemployment Administration team is seeking a motivated individual to provide critical support to our Unemployment department. This position plays an essential role in delivering high-quality service to employees, managers, and external partners, while ensuring accuracy and confidentiality in all interactions.

This role serves as the primary onsite administrative resource for claim intake, document management, records retention, and workflow support.