Statewide Human Services Eligibility Analyst I

Florida; Florida; Presencial; USD 55.000 - 70.000; A tiempo parcial

Descripción de la vacante

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Human Services Program Consultant I to support statewide eligibility operations. The role emphasizes research, analysis, and timely case processing within a high-volume environment.

Responsibilities include identifying processing issues, coordinating with ESS leadership, maintaining tracking, and preparing management reports while upholding confidentiality and compliance with federal and state

Formación

• Experience with Florida public assistance programs (Medicaid, SNAP, TANF) preferred.
• Experience with ESS operations and the Florida eligibility system is a plus.
• Ability to review eligibility cases for accuracy and compliance and resolve processing errors.

Responsabilidades

• Review and process eligibility case actions requiring research or additional operational attention.
• Analyze case information to determine next steps for eligibility actions, including applications, renewals, changes, and redeterminations.
• Research and resolve discrepancies, alerts, missing information, and barriers to timely disposition.
• Ensure compliance with policies, federal/state requirements, and ESS instructions.
• Perform case research using Department systems and databases; maintain tracking for actions and corrective actions.
• Prepare reports, summaries, and management information related to eligibility operations.
• Identify processing barriers and propose practical efficiency improvements.
• Support statewide efforts to reduce pending workloads and improve accuracy in eligibility determinations.

Conocimientos

Eligibility programs

Public assistance operations

Case processing procedures

State & federal requirements

Data analysis & reporting

Quality assurance & improvement

Research & problem solving

Communication

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Electronic case management systems

Descripción del empleo

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, seeks an OPS Human Services Program Consultant I to support statewide eligibility operations. The role emphasizes research, analysis, and timely case processing within a high-volume environment.

Responsibilities include identifying processing issues, coordinating with ESS leadership, maintaining tracking, and preparing management reports while upholding confidentiality and compliance with federal and state