Public Benefits Eligibility Specialist I

Florida; West Palm Beach (FL); On-site; USD 23,000 - 32,000; Part time

Job summary

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations. This position provides analytical and operational support for case processing, ensuring timely and accurate actions in compliance with federal and state requirements.

Based in Riviera Beach, the role requires collaboration with ESS leadership and staff to identify processing issues, resolve barriers, and

Qualifications

• Understanding of eligibility programs and determination processes.
• Experience with public assistance operations.
• Familiarity with case processing procedures and workflows.
• Knowledge of state and federal program requirements.
• Data analysis and operational reporting experience.
• Proficiency with Microsoft Excel and Office applications.
• Experience with quality assurance or continuous improvement is a plus.

Responsibilities

• Review and process eligibility case actions requiring research and clarification.
• Analyze case information to determine next steps for eligibility actions.
• Research and resolve discrepancies and eligibility errors.
• Ensure compliance with federal/state requirements and ESS instructions.
• Prepare management reports and monitor workload against timeframes.

Skills

Eligibility programs

Case processing

Public assistance operations

Data analysis

Policy compliance

Communication skills

Tools

Microsoft Excel

Electronic case management systems

Reporting tools

Job description

The Florida Department of Children and Families, Office of Economic Self-Sufficiency, is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations. This position provides analytical and operational support for case processing, ensuring timely and accurate actions in compliance with federal and state requirements.

Based in Riviera Beach, the role requires collaboration with ESS leadership and staff to identify processing issues, resolve barriers, and