Human Services Program Consultant I — Eligibility Operations

Florida; Florida; Presencial; USD 45 000 - 60 000; Tempo integral

Resumo da oferta

Florida Department of Children and Families, Office of Economic Self‑Sufficiency, is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations. The role involves reviewing and processing eligibility actions, researching case discrepancies, and ensuring compliance with federal and state requirements.

Collaboration with ESS staff and leadership is essential for timely dispositions and continuous improvement.

Qualificações

• Knowledge of eligibility programs and determination processes.
• Familiarity with public assistance operations and workflows.
• Ability to analyze data and generate reports.

Responsabilidades

• Review and process eligibility actions requiring research or clarification.
• Analyze case information and system data to determine next steps.
• Resolve discrepancies and errors to prevent delays in disposition.
• Ensure compliance with eligibility policies and federal/state requirements.
• Use department systems and reports to conduct case research.
• Monitor workload and track actions to meet timeframes.

Conhecimentos

Eligibility programs

Public assistance operations

Case processing procedures

State & federal requirements

Data analysis

Quality improvement

Microsoft Office (Excel, Word, Outlook

Ferramentas

Excel

Word

Outlook

Teams

Descrição da oferta de emprego

Florida Department of Children and Families, Office of Economic Self‑Sufficiency, is seeking an OPS Human Services Program Consultant I to support statewide eligibility operations. The role involves reviewing and processing eligibility actions, researching case discrepancies, and ensuring compliance with federal and state requirements.

Collaboration with ESS staff and leadership is essential for timely dispositions and continuous improvement.