Statewide Desktop & Endpoint Support Manager

Doc PersonalBeratung GmbH; South Carolina; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Public Service Loan ForgivenessProgram

Employee Assistance Program (EAP)

Health, dental, and life insurance

15 days annual leave

15 days sick leave

13 paid holidays

State retirement plans and deferred20

Job summary

The South Carolina Department of Juvenile Justice is seeking a senior IT professional to lead statewide desktop support and endpoint lifecycle programs. You will supervise technicians, manage imaging, Intune, Autopilot, and mobile device management while coordinating procurement and deployments to maintain security and operational readiness.

Strong communication and leadership are essential. The role requires a bachelor’s degree in IT or related field with substantial IT experience, plus vendor

Qualifications

• Bachelor’s degree in a relevant field and IT experience; substitution allowed year-for-year.
• Extensive knowledge of enterprise desktop support operations and endpoint lifecycle management.
• Ability to communicate technical information clearly to non-technical users.
• Experience supervising technical staff, prioritizing workloads and resolving issues.
• Preferred MD-102, ITIL Foundation or Microsoft Power Platform certifications.
• Must be able to bend, lift ~30 lbs. and work in an environment with incarcerated youth.

Responsibilities

• Directs and manages the agency's statewide Desktop Support program by assigning work, supervising desktop support technicians, and ensuring end-user technologies are deployed, supported, and maintained for agency staff statewide.
• Manages and continuously improves endpoint operations by overseeing device imaging, Intune administration, Autopilot provisioning, mobile device management, software deployment, asset tracking, inventory control, technology refresh planning, and endpoint lifecycle activities.
• Leads end-user support services by monitoring support requests, assigning or escalating work, and ensuring hardware, software, telecommunications, printing, mobile device, and basic connectivity issues are resolved appropriately.
• Coordinates endpoint technology procurement, vendor services, warranty support, telecommunications support, managed print services, and technology acquisitions with agency leadership, procurement staff, and service providers.
• Plans and coordinate statewide deployment and support activities for end-user technologies to maintain standardization, security compliance, operational readiness, and alignment with agency technology objectives.
• Performs related duties as required.

Education

Bachelor's degree in information technology

Related field degree accepted with experience

Tools

Microsoft Intune

Windows Autopilot

Mobile Device Management

Asset management software

Job description

The South Carolina Department of Juvenile Justice is seeking a senior IT professional to lead statewide desktop support and endpoint lifecycle programs. You will supervise technicians, manage imaging, Intune, Autopilot, and mobile device management while coordinating procurement and deployments to maintain security and operational readiness.

Strong communication and leadership are essential. The role requires a bachelor’s degree in IT or related field with substantial IT experience, plus vendor