Desktop Deployment & Endpoint Support Specialist

STI; Columbia (SC); On-site; USD 60,000 - 75,000; Full time

Job summary

STI in Columbia, SC seeks an experienced Desktop Support Specialist to build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.

You will ensure BitLocker keys are stored in Active Directory and InTune, verify the SCCM client installation during builds, and document all assets in the IT Services asset management system according to the Desktop Support procedure.

Qualifications

• 4+ years of experience in desktop and networked systems support.
• 4+ years of experience in computer deployments, operation, and repair
• 4+ years of experience in hardware and software installation
• 4+ years of experience with Microsoft Endpoint Configuration Manager

Responsibilities

• Build desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.
• Ensure the BitLocker encryption key is stored in Active Directory and InTune.
• Ensure Configuration Manager client is installed on each device during the build.
• Keep devices connected to the NTS Network for 2.5 hours after build.
• Document all assets in the IT Services asset management system per procedure.
• Diagnose and resolve endpoint hardware/software issues; log work in Help Desk.
• Perform routine maintenance and repair; coordinate vendor support.
• Assist with disposal of obsolete equipment per procedures.

Skills

Desktop support

Help desk

Troubleshooting

End-user support

Education

High School diploma

Associate or bachelor’s degree

Tools

Microsoft Endpoint Configuration Manager

InTune

Active Directory

Job description

STI in Columbia, SC seeks an experienced Desktop Support Specialist to build and deploy desktops, laptops, and tablets using Microsoft Endpoint Configuration Manager.

You will ensure BitLocker keys are stored in Active Directory and InTune, verify the SCCM client installation during builds, and document all assets in the IT Services asset management system according to the Desktop Support procedure.